When can I return an item?

Eligible items may be returned within seven days of delivery when unused, undamaged, and in original packaging.

How do I request a return?

Request a return through your Shopi1 account, select the order, choose a reason, and upload supporting photos.

When will my refund arrive?

Refunds are issued after inspection and typically reach your original payment method within five to ten business days.

Which items cannot be returned?

Opened, damaged, customized, hygiene-sensitive, or final-sale products may be excluded unless received faulty.

What if my order arrives damaged?

If your order arrives damaged or incorrect, contact Shopi1 support promptly with photos and order details.