REFUND & RETURN POLICY
Last Updated: June 2026
Thank you for shopping with Shopi1. We aim to provide a reliable marketplace experience for both customers and sellers. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds may be processed.
- Return Eligibility
Customers may request a return within 7 days of receiving their order, provided that:
• The item is unused and in its original condition.
• The item is returned with its original packaging.
• Proof of purchase or order confirmation is provided.
• The item is not damaged due to misuse or improper handling by the customer.
- Non-Returnable Items
The following items may not be eligible for return or refund:
• Perishable goods
• Personalized or customized products
• Digital products and downloadable content
• Gift cards
• Health and personal care items
• Items marked as non-returnable on the product page
- Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Provide:
• Order number
• Product details
• Clear photos showing the issue
We will review the case and assist in arranging a replacement or refund where applicable.
- Refund Process
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.
If approved, the refund will be processed through the original payment method within a reasonable period, depending on the payment provider and banking system.
- Vendor Responsibility
Shopi1 operates as a multi-vendor marketplace. Certain refunds, returns, and exchanges may be processed directly by the seller according to marketplace policies.
Shopi1 reserves the right to mediate disputes between buyers and sellers and make a final decision when necessary.
- Exchanges
Products may be eligible for exchange if:
• The wrong item was delivered
• The item arrived damaged
• The product contains manufacturing defects
Exchange requests must be submitted within the applicable return period.
- Return Shipping
Customers may be responsible for return shipping costs unless:
• The wrong product was shipped
• The item arrived damaged
• The seller approved a free return
Shipping charges paid during checkout are generally non-refundable unless otherwise stated.
- Late or Missing Refunds
If you have not received an approved refund:
• Check your bank account again.
• Contact your payment provider or bank.
• Allow additional processing time.
If the issue continues, contact our support team.
- Order Cancellation
Orders may be cancelled before shipment. Once an order has been processed or shipped, cancellation may not be possible.
- Contact Us
For refund, return, or exchange requests, please contact:
Email:
info@shopi1.com
support@shopi1.com
WhatsApp:
+92 310 6765010
Address:
Bahria Town, Lahore PO 53720, Punjab, Lahore, Pakistan
Website:
https://shopi1.com
We are committed to resolving customer concerns fairly and maintaining a trusted marketplace experience for all users.